|About Us Newstrings has been operating as a successful online instrument string and accessory business since 2000 and we remain dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org|
Our Contact details:
Manorgate House, 2 Manor Park South, Knutsford, Cheshire, WA16 8AD, UK
Phone: 01565 650683
Fax: 01565 650683
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need for completion of the order.|
Please note that until we have confirmed the order to you no offer of sale is made. In the event that we decline to process your order we will contact you by e-mail to say so.
We accept credit card, bank debit card and Paypal payment.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
|Shipping And Handling Orders placed Mon-Fri before 3.00pm wil be posted same day. Orders received Friday after 3.00pm and at the weekend will be posted on the following Mon. |
Orders received on Bank Holidays will be posted on the next working day.
Unless otherwise agreed orders are posted by Royal Mail 1st Class Post.
|Delivery Schedule Where possible we ship orders on the same day they are received. Orders received after 3.00pm are shipped next day. Orders received at the weekend are shipped on Mondays. In the case where we are out of stock we shall inform you immediately and you will have the option to cancel your order.|
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Credit Card Security When an order is placed at our website, credit card numbers are handled by Paypal in an encrypted format prior to us receiving payment authorisation. To ensure your credit card security we do not receive or store credit card details.|
If you place on order by phone your credit card details are used immediately to process your payment. After processing, card details are destroyed.
|Guarantee We guarantee your satisfaction. All of our products come with a no quibble guarantee. You may return unused product for any reason within 30 days of purchase and so long as it is received by us in a resellable condition your purchase will be refunded in full.|
|Reaching Us If you need to reach us, please email us at email@example.com alternatively, you can call on 01565 650683 or write to us at Newstrings.co.uk, Manorgate House, 2 Manor Park South, Knutsford, Cheshire WA16 8AD, UK|
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm|
You have a right to cancel your order within seven working days from the date of receiving the goods.
To cancel an order you must inform us by email or in writing to our contact address within the seven day period.
A refund of any payment made to us for the Goods will be made as soon as posible after the return of the goods and within thirty days of the order cancellation. Payments made by credit or debit card will be re-credited to the same card.
Order cancellation of non-faulty goods will be returned at your own expense and must be returned in their original packaging and condition. If the returned goods have been damaged whilst in your possession then you will be liable for the cost of repairing the damage.
The best string prices on the internet? We do not want to be beaten on price.